Frequently Asked Questions
INDEPENDENT WINDOW REPAIR
Why is the IWR
Work Order Proposal Form in Greek? I canít
understand it and I donít know what it says?
All of the
parts we use have specific names. They are
common in the industry. We must use industry
standard names so our installers can
understand and do the job right.
What is the
difference between the job prep/service call and
job labor? Why are there two prices?
are on your proposal form. Job prep is all
the preparation we have to do in our factory
before it is shipped out to you ó plus
gasoline and administrative services. Labor
covers the installers on the job site.
What is a sash?
window frame that surrounds the glass. It
can open or close or be closed all the time.
(Stationary sash or operating sash)
What is a seal
failure? (Fogged or sweating glass, canít clean
between the panes)
(glue) that holds the two pane of glass
together has failed. It is allowing the
double pane glass to breathe. Itís taking in
moisture fogging your glass.
Can I repair
the fog in my glass?
fogged glass is like broken glass and is
repaired the same way; with a new insulated
glass unit. However, there are companies out
there that drill a hole in the glass, pump a
solution throughout the unit, which cleans
and dries. Then, they reseal the hole.
However, this process takes longer than
changing a piece of glass and costs about
the same. Also you cannot perform this on
glass that has bars between the panes or on
tempered glass. Note that when drilling the
hole you may cause stress cracks in the
window. In our opinion itís not worth it.
Get a new insulated glass unit with a
What is a
is the left side, top-side and right side of
the outer portion of the window frame. Even
if you do not have a brick home, the molding
is wood, itís found on wood windows and the
technical term is brick mold. This is also
available from IWR as PVC ďNo RotĒ material
so your brick mold will never rot again.
What is a sill
about brickmold on three sides. Every window
has four sides. The sill nosing is on the
I want to go
ahead with the order ó what do I do?
Please note we
left you with a two part copy. One is white
the other is yellow. You will need to sign
and date the white copy, mail back to us
with a check for the deposit, or record your
credit card number along with your signature
and either mail or fax back to us. Keep the
yellow as your receipt. (Fax number is
Is it more
expensive to repair or replace?
always less expensive and are less intrusive
to your home. When you repair, you may have
to touch up paint. But more importantly,
your drapes, blinds and wallpaper are not
affected by repairs.
Is there a tax
credit? Does our glass qualify for the stimulus
No, the reason
why is that we are not selling you new
windows or siding. We are repairing your
windows and siding. Even if you get new
glass from us that does not mean you bought
a new window.
How soon after
my install can I open my window?
thirty-six hours. Please let the caulking
set-up and dry in a locked position to
ensure that the window will work properly.
If you open it before it dries, the window
may sag and not close properly.
Toll Free # -
Thank you, Independent Window Repair Inc.