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Why is the IWR Work
Order Proposal Form in Greek? I can’t understand it and
I don’t know what it says?
All
of the parts we use have specific names. They are
common in the industry. We must use industry
standard names so our installers can understand and
do the job right.
What is the
difference between the job prep/service call and job
labor? Why are there two prices?
These items are on your proposal form. Job prep is
all the preparation we have to do in our factory
before it is shipped out to you — plus gasoline and
administrative services. Labor covers the installers
on the job site.
What is a sash?
The picture window frame that
surrounds the glass. It can open or close or be
closed all the time. (Stationary sash or operating
sash)
What is a seal
failure? (Fogged or sweating glass, can’t clean between
the panes)
The sealant (glue) that holds
the two pane of glass together has failed. It is
allowing the double pane glass to breathe. It’s
taking in moisture fogging your glass.
Can I repair the fog
in my glass?
No, because fogged glass is
like broken glass and is repaired the same way; with
a new insulated glass unit. However, there are
companies out there that drill a hole in the glass,
pump a solution throughout the unit, which cleans
and dries. Then, they reseal the hole. However, this
process takes longer than changing a piece of glass
and costs about the same. Also you cannot perform
this on glass that has bars between the panes or on
tempered glass. Note that when drilling the hole you
may cause stress cracks in the window. In our
opinion it’s not worth it. Get a new insulated glass
unit with a warranty.
What is a brickmold?
Brick molding is the left
side, top-side and right side of the outer portion
of the window frame. Even if you do not have a brick
home, the molding is wood, it’s found on wood
windows and the technical term is brick mold. This
is also available from IWR as PVC “No Rot” material
so your brick mold will never rot again.
What is a sill
nosing?
We talked about brickmold on
three sides. Every window has four sides. The sill
nosing is on the very bottom.
I want to go ahead
with the order — what do I do?
Please note we left you with a
two part copy. One is white the other is yellow. You
will need to sign and date the white copy, mail back
to us with a check for the deposit, or record your
credit card number along with your signature and
either mail or fax back to us. Keep the yellow as
your receipt. (Fax number is 586-749-8708)
Is it more expensive
to repair or replace?
Repairs are always less
expensive and are less intrusive to your home. When
you repair, you may have to touch up paint. But more
importantly, your drapes, blinds and wallpaper are
not affected by repairs.
Is there a tax
credit? Does our glass qualify for the stimulus package?
No, the reason why is that we
are not selling you new windows or siding. We are
repairing your windows and siding. Even if you get
new glass from us that does not mean you bought a
new window.
How soon after my
install can I open my window?
Please allow thirty-six hours. Please let the
caulking set-up and dry in a locked position to
ensure that the window will work properly. If you
open it before it dries, the window may sag and not
close properly.
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